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Exam CCBA topic 1 question 508 discussion

Actual exam question from IIBA's CCBA
Question #: 508
Topic #: 1
[All CCBA Questions]

The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?

  • A. Create a process model
  • B. Develop a work breakdown structure
  • C. Construct a decision tree
  • D. Build an entity-relationship diagram
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Suggested Answer: B 🗳️

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keyss
2 days, 23 hours ago
Selected Answer: A
A. Create a process model
upvoted 1 times
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17b7c4c
1 month, 1 week ago
Selected Answer: A
A work breakdown structure is used to break down tasks in a project, rather than documenting or analyzing a process. It does not help visualize the workflow or facilitate discussions about standardizing processes. A. Is the correct answer
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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