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Exam CCBA topic 1 question 446 discussion

Actual exam question from IIBA's CCBA
Question #: 446
Topic #: 1
[All CCBA Questions]

The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company after a merger. A project has been initiated to implement a Customer Relationship Management (CRM) system for the new company that will contain the client information from both companies. What must the business analyst (BA) do to address the concerns of the CEO?

  • A. Reuse requirements models from each company
  • B. Ensure all regulatory requirements are documented
  • C. Create merged viewpoints of the requirements
  • D. Demonstrate the functionality of the new CRM
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Suggested Answer: C 🗳️
by 17b7c4c at Oct. 11, 2024, 10:14 a.m.

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17b7c4c
3 months ago
Selected Answer: C
Section 7.1.5: Define Solution Options explains the importance of integrating different perspectives when consolidating systems or processes, particularly during mergers. Merging viewpoints ensures that requirements capture the combined needs of both client bases and reflect a unified approach to servicing them.
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