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Exam CCBA topic 1 question 404 discussion

Actual exam question from IIBA's CCBA
Question #: 404
Topic #: 1
[All CCBA Questions]

A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?

  • A. Create a solution by constructing a number of solution components to meet the requirements
  • B. Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
  • C. Provide information to staff so they can answer customer inquiries directly themselves
  • D. Purchase software that contains features that are not currently required but are included for free
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Suggested Answer: B 🗳️
by 17b7c4c at Oct. 11, 2024, 8:03 a.m.

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keyss
4 days, 6 hours ago
Selected Answer: C
C. Provide information to staff so they can answer customer inquiries directly themselves
upvoted 1 times
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17b7c4c
1 month, 1 week ago
Selected Answer: C
Section 7.5: Define Solution Options in the BABOK Guide discusses identifying opportunities for improvement during solution design. The section emphasizes optimizing operations and addressing stakeholder needs. Providing staff with the ability to handle customer inquiries effectively aligns with operational improvements that satisfy these goals.
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