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Exam CCBA topic 1 question 378 discussion

Actual exam question from IIBA's CCBA
Question #: 378
Topic #: 1
[All CCBA Questions]

A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, within an initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization of the desired customer experience. Which viewpoint describes the approach taken by the BA to structure the requirements?

  • A. User interactions
  • B. Business model
  • C. Audit and security
  • D. Business process model
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Suggested Answer: C 🗳️
by 17b7c4c at Oct. 10, 2024, 1:32 p.m.

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keyss
1 month, 1 week ago
Selected Answer: A
A. User interactions
upvoted 1 times
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17b7c4c
3 months ago
Selected Answer: A
It seems the answers selected between 300 and 400 are random and should not be trusted at all. A. User interactions. Justification: In this scenario, the business analyst (BA) is focused on designing a method that ensures the requirements meet customer needs and expectations, particularly regarding customer experience. Structuring requirements around user interactions allows the BA to focus on how end-users will engage with the system or service, ensuring that their needs are prioritized in the requirements. Relevant Sections in BABOK: Section 10.3: User Interaction Requirements discusses how user interactions are critical for defining stakeholder requirements that enhance customer experience. By structuring requirements with a focus on user interactions, the BA can better align the solution with user expectations.
upvoted 1 times
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