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Exam CCBA topic 1 question 343 discussion

Actual exam question from IIBA's CCBA
Question #: 343
Topic #: 1
[All CCBA Questions]

An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

  • A. Context Diagram
  • B. Data Dictionary
  • C. Visual Prototype
  • D. Business Rules
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Suggested Answer: A 🗳️
by 17b7c4c at Oct. 9, 2024, 10:35 a.m.

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Abdu2024
1 month ago
Selected Answer: C
C is the right answer
upvoted 1 times
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17b7c4c
1 month, 2 weeks ago
Selected Answer: C
Visual Prototype: A visual prototype is an effective tool for illustrating the changes in the customer experience. It allows stakeholders to visualize the new features and interactions within the online platform, making it easier to understand how customers will engage with the system. Prototypes can demonstrate the user interface and provide a tangible representation of the proposed changes, which is invaluable for gathering feedback and ensuring alignment with stakeholder expectations. Why Other Options are Less Suitable: A. Context Diagram: While a context diagram can provide an overview of the system's interactions with external entities, it does not detail the customer experience changes in a way that stakeholders can easily visualize.
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