Exam CCBA topic 1 question 326 discussion

D. Identifying instances of informally performed tasks as well as any workarounds

Chapter 4: Business Analysis Planning and Monitoring: This chapter discusses the different elicitation techniques and the importance of selecting the appropriate method based on the context of the business analysis effort. It emphasizes that observation, such as job shadowing, can be valuable in understanding how tasks are actually performed in practice. Chapter 5: Elicitation and Collaboration: In this chapter, under the Elicitation Techniques section, job shadowing is listed as a technique for gathering requirements. It describes how this approach allows the analyst to observe work processes directly and gain insights into informal practices, tasks performed outside formal processes, and potential workarounds. Understanding Informal Work: The use of job shadowing helps identify the "informal" or "ad-hoc" aspects of work processes that may not be captured in formal documentation. This can provide critical insights into how work is truly performed and highlight areas for improvement or standardization.