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Exam IIBA-CBDA topic 1 question 11 discussion

Actual exam question from IIBA's IIBA-CBDA
Question #: 11
Topic #: 1
[All IIBA-CBDA Questions]

Operation managers are concerned about the increasing attrition rates in the call center. A series of interviews is being conducted with call center agents to collect information to better understand the problem. Interviewees will ask open and closed ended questions that are both quantitative and qualitative.
Which of the following is considered a qualitative open-ended question?

  • A. How does call volume contribute to job burnout?
  • B. Do you receive more calls on Mondays or Fridays?
  • C. How many calls on average do you service in an hour?
  • D. Would morale improve if you could work 2 days per week from home?
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Suggested Answer: A 🗳️
by Rabbitsfoot at July 17, 2024, 5:01 p.m.

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Rabbitsfoot
6 months ago
Selected Answer: A
A - the answer is not just a 'yes' or 'no' or specific numerical value and encourages a conversation.
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