You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?
According to BABOK, analyzing customer complaints or loss of revenue typically falls under the task of evaluating a business need. This involves identifying and analyzing problems or opportunities to ensure that they align with organizational goals, and determining how addressing these issues will bring value to the organization.
When analyzing customer complaints or loss of revenue, the task is to identify and manage the issue at hand. This is best captured by B. Issue management and identification, which focuses on understanding and addressing the specific problem. Therefore, the correct answer is B. Issue management and identification.
BABAK p104: An issue encountered in the organization, such as a customer
complaint, a loss of revenue, or a new market opportunity, usually triggers the
evaluation of a business need.
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