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Exam IIA-CIA-Part2 All Questions

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Exam IIA-CIA-Part2 topic 1 question 42 discussion

Actual exam question from IIA's IIA-CIA-Part2
Question #: 42
Topic #: 1
[All IIA-CIA-Part2 Questions]

Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?

  • A. The number of customer inquiries recorded per day.
  • B. The percentage of customer issues resolved within 24 hours.
  • C. The number of customer complaints recorded per day.
  • D. The percentage of total customers served per day.
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Suggested Answer: B 🗳️
by KellyOna at Sept. 11, 2021, 3:07 p.m.

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asdfghjk2020
5 months, 2 weeks ago
Bcs the main job of CS is resolving the customer's issues or complaints, so the performance is being measured by this criteria
upvoted 1 times
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KellyOna
5 months, 3 weeks ago
Hi guys, why is the answer B?
upvoted 1 times
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