Which of the following is accurate regarding help desk service providers?
A.
Performance results, deficiencies, and remediation should not be used as criteria for ongoing vendor evaluation.
B.
Turn-around time cannot always be defined for each level of service in complex environments.
C.
Ongoing monitoring procedures that measure and compare actual performance to the expected service-level parameters must be set by the service provider.
D.
Any problems troubleshooting can be categorized as a help desk service.
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64121de
4 days, 10 hours ago