Exam IIA-CIA-Part2 topic 1 question 18 discussion

Actual exam question from IIA's IIA-CIA-Part2

Question #: 18
Topic #: 1

An auditor plans to analyze customer satisfaction, including: (1) customer complaints recorded by the customer service department during the last three months;
(2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months. Which of the following statements regarding this audit approach is correct?

A. Although useful, such an analysis does not address any risk factors.
B. The survey would not consider customers who did not make purchases in the last three months.
C. Steps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.
D. Analysis of three months' activity would not evaluate customer satisfaction.

Show Suggested Answer

Suggested Answer: B 🗳️

by AnnaC19 at July 1, 2020, 8:25 a.m.

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Camargo

2 months, 1 week ago

By considring the content in the sampling study unit, the auditor in this case did not give the opportunity for items from other months being selected.

upvoted 2 times

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wiseminosse

4 months ago

customer complaints recorded by the customer service department during the last three months could include customers who did not make purchases in the last three months

upvoted 4 times

Brad626

2 months, 2 weeks ago

I agree - this question also appears in one of the Topics in Part 1, and I made the same comment. Also, merchandise returned in the last three months could have been purchased four or more months ago, and those who responded to the survey could have made purchases earlier than three months ago.

upvoted 3 times

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Exam IIA-CIA-Part2 topic 1 question 18 discussion

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Camargo

wiseminosse

Brad626

SY0-701