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Exam IIA-CIA-Part1 topic 3 question 89 discussion

Actual exam question from IIA's IIA-CIA-Part1
Question #: 89
Topic #: 3
[All IIA-CIA-Part1 Questions]

During a routine audit of a customer service hotline, an internal auditor noticed that an unusually high number of customer complaints pertained to payments not being applied to the customers' accounts. Which of the following would most likely be the reason for the high volume of complaints?

  • A. An ineffective customer service department.
  • B. Poor controls in the invoice approval processes.
  • C. Check tampering by an employee.
  • D. Submission of fraudulent expense reports.
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Suggested Answer: C 🗳️
by yeyc7 at March 7, 2024, 5:46 p.m.

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yeyc7
4 months, 1 week ago
why not B?
upvoted 1 times
Elvoo
1 month, 2 weeks ago
While poor controls in invoice approval processes could contribute to various issues such as late payments or errors in billing, it's less directly related to the specific problem described in the scenario, which is about payments not being applied to customers' accounts.
upvoted 1 times
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