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Exam C1000-012 topic 1 question 36 discussion

Actual exam question from IBM's C1000-012
Question #: 36
Topic #: 1
[All C1000-012 Questions]

The IT helpdesk of a large enterprise routinely conducts surveys of its users. The survey allows the users to rate the performance of the helpdesk and to enter about 3-4 lines of comments in a free form text field.
Which IBM Watson service should the IT helpdesk use to drive insights from the texts and to look for patterns among complains for improvements?

  • A. Use Discovery to extract keywords and entities for common patterns across the comments plus gain insight into the sentiment expressed by each comment
  • B. Natural Language Classifier to evaluate sentiments expressed in the comments
  • C. Use Natural Language Classifier to look for concepts mentioned in the review
  • D. Use Personality Insights to analyze traits of the users logging the comments
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by CERTIFICATION1990 at Nov. 30, 2019, 6:49 a.m.

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bkumard
4 years, 6 months ago
I believe Answer D is right. https://www.ibm.com/in-en/cloud/watson-personality-insights
upvoted 1 times
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CERTIFICATION1990
4 years, 12 months ago
A. Use Discovery to extract keywords and entities for common patterns across the comments plus gain insight into the sentiment expressed by each comment
upvoted 3 times
...

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