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Exam SPHR topic 1 question 12 discussion

Actual exam question from HRCI's SPHR
Question #: 12
Topic #: 1
[All SPHR Questions]

Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?

  • A. Initiate the complaint
  • B. Escalate the complaint internally
  • C. Reach the highest level of internal escalation
  • D. Participate in binding arbitration
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Suggested Answer: B 🗳️
Answer option B is correct.
The four stages of the grievance procedure are: Initiate the complaint, Escalate the complaint internally, Reach the highest level of internal escalation, and then
Participate in binding arbitration. The second phase of the grievance procedure likely has the local union's president meet with the plant manager to try to find a resolution.
Answer option A is incorrect. This is the first step of the grievance procedure, and the supervisor of the person who experienced the grievance is notified of the complaint and offered a time period to find a resolution.
Answer option C is incorrect. This phase of the grievance procedure may actually bring the president of the national union to meet with president of the company, where the union member works.
Answer option D is incorrect. If no resolution has been met, this final procedure causes the grievance to move onto the court systems.
Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Business Management and Strategy
Objective: Strategy
by DonRichy at June 4, 2024, 2:26 a.m.

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DonRichy
5 months, 3 weeks ago
During the grievance procedure, the step where the president of the local union might meet with the manager of the plant at which the employee with the grievance works is: C. Reach the highest level of internal escalation
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