Your organization is releasing its first publicly available application in Google Cloud. The application is critical to your business and customers and requires a 2- hour SLA. How should your organization set up support to minimize costs?
An SLA (Service Level Agreement) defines the expected response time for resolving critical issues in a service. In this case, the organization requires a 2-hour SLA, meaning that in the event of a major issue (Priority 1 incident), Google Cloud Support must respond within 2 hours or less.
Best Support Option for a 2-Hour SLA:
The correct answer is B. Enroll in Enhanced Support because it offers:
1-hour response time for Priority 1 (P1) issues, which meets the 2-hour SLA requirement.
24/7 support for critical issues at a lower cost than Premium Support.
Technical account assistance and faster response times for escalated issues
The correct answer is B. Enroll in Enhanced Support because it provides a 1-hour response time for Priority 1 issues, which meets the 2-hour SLA requirement, while keeping costs lower than Premium Support.
Why Not the Other Options?
A. Premium Support – While it offers the fastest response times and dedicated Technical Account Management, it is more expensive and not necessary for a 2-hour SLA.
C. Standard Support – This has a 4-hour response time for Priority 1 issues, which does not meet the 2-hour SLA requirement.
D. Basic Support – Does not provide any SLA guarantees or fast response times, making it unsuitable for a critical application.
Enhanced Support is designed for organizations that require higher levels of support for critical applications and services. It offers faster response times, 24/7 coverage, and can help you meet stringent SLAs while providing access to technical experts. It strikes a balance between cost and support quality, making it a suitable choice for a mission-critical application with a 2-hour SLA requirement.
The Enhanced Support Plan can be a suitable choice for ensuring the required level of support for your critical application with a 2-hour SLA. The Enhanced Support Plan offers faster response times, extended coverage hours, and technical account management services, which can be valuable for organizations running mission-critical workloads.
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