An organization is using new technologies to change its business processes and culture to develop new customer experiences and adapt to market dynamics.
A. Digital transformation
Explanation:
Digital transformation refers to the process of using new technologies to fundamentally change business processes, culture, and customer experiences to meet evolving market demands and opportunities. It involves adopting innovations such as cloud computing, artificial intelligence, and big data to drive operational efficiency, improve customer engagement, and create new value.
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joshnort
2 weeks, 1 day ago