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Exam Cloud Digital Leader topic 1 question 268 discussion

Actual exam question from Google's Cloud Digital Leader
Question #: 268
Topic #: 1
[All Cloud Digital Leader Questions]

An organization has a large dataset that contains text transcripts of conversations between their customers and service representatives. They want an automated solution to identify the topics their customers care most about. Which service should the organization use?

  • A. Vision API
  • B. Speech-to-Text API
  • C. Cloud Translation API
  • D. Natural Language API
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Suggested Answer: D 🗳️
by joshnort at Jan. 21, 2025, 9:23 p.m.

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joshnort
2 weeks, 2 days ago
Selected Answer: D
D. Natural Language API Natural Language API is designed for analyzing text and extracting insights, such as: - Topic detection (also called entity analysis). - Sentiment analysis to gauge customer satisfaction. - Syntax analysis and classification of text. This service can process the text transcripts of customer conversations and automatically identify the topics customers discuss most frequently. https://cloud.google.com/natural-language?hl=en
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joshnort
2 weeks, 2 days ago
Why not the other options? A. Vision API: This API is designed for analyzing and interpreting images, not text data. B. Speech-to-Text API: While this API is helpful if the conversations were in audio format, the organization already has text transcripts. Speech-to-Text would not be needed here. C. Cloud Translation API: This service is used for translating text between languages. It is not relevant for identifying topics in the dataset. Conclusion: The Natural Language API is the ideal choice for analyzing text transcripts and identifying key topics from customer conversations.
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