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Exam Professional Google Workspace Administrator All Questions

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Exam Professional Google Workspace Administrator topic 1 question 138 discussion

Actual exam question from Google's Professional Google Workspace Administrator
Question #: 138
Topic #: 1
[All Professional Google Workspace Administrator Questions]

An employee at your organization is unable to send and receive emails by using their mobile device. You must identify the next step to troubleshoot and fix the issue as quickly as possible. What should you do?

  • A. Collect more information about the employee’s device, mail client, and error message.
  • B. Instruct the employee to generate an HTTP Archive (HAR) file recording to start troubleshooting.
  • C. Tell the employee to reinstall the Gmail application on their phone.
  • D. Contact Google Workspace support for immediate assistance.
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Suggested Answer: A 🗳️
by yokoyan at Sept. 12, 2024, 4:49 a.m.

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xarisk
2 months, 1 week ago
Selected Answer: A
In such scenario, the first step in troubleshooting is the collection of more information regarding the user's device, settings or possible error messages.
upvoted 1 times
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yokoyan
2 months, 2 weeks ago
Selected Answer: A
I think it's A.
upvoted 1 times
...

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