You need to introduce postmortems into your organization. You want to ensure that the postmortem process is well received. What should you do? (Choose two.)
A.
Encourage new employees to conduct postmortems to team through practice.
B.
Create a designated team that is responsible for conducting all postmortems.
C.
Encourage your senior leadership to acknowledge and participate in postmortems.
D.
Ensure that writing effective postmortems is a rewarded and celebrated practice.
E.
Provide your organization with a forum to critique previous postmortems.
C. Encourage your senior leadership to acknowledge and participate in postmortems: This option is correct because when senior leadership acknowledges and participates in postmortems, it shows that they value the process and are committed to learning from mistakes. This can help in creating a culture where postmortems are well received and taken seriously by the organization.
D. Ensure that writing effective postmortems is a rewarded and celebrated practice: This option is also correct because when effective postmortems are rewarded and celebrated, it creates a positive incentive for employees to invest time and effort in conducting thorough postmortems. It helps in reinforcing the importance of the process and encourages others to follow suit.
Choosing options C and D is a strategic approach to introducing and fostering a positive postmortem culture within an organization.
- In option C, encouraging senior leadership to acknowledge and participate in postmortems sets a precedent for the importance of the process throughout the organization. It signals that the postmortem process is not solely about assigning blame but is a collaborative effort to learn and improve.
- In option D, rewarding and celebrating the practice of writing effective postmortems further reinforces a positive culture around the process. Recognition for those who contribute to the postmortem process encourages transparency, learning, and continuous improvement, fostering an environment where individuals feel empowered to share insights and experiences without fear of punitive measures.
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