Exam Professional Google Workspace Administrator topic 1 question 62 discussion

A. Configure a Google Group as a collaborative inbox, and assign the required Groups permissions to the help desk team members.

The answer is B. Create a help desk Workspace mail account, and set the help desk team as mail delegates to the help desk account. This option will allow all members of the help desk team to see and respond to incoming support requests, even if they are not the original recipient of the email. They will also be able to assign ownership of tickets to each other, which is important for managing tickets from mobile devices. Option A is incorrect because it would only allow one member of the help desk team to see and respond to incoming support requests. Option C is incorrect because Q&A Groups are not designed for managing incoming support requests. Option D is incorrect because it would not allow the help desk team to respond to incoming support requests.

To provide the functionality required for the help desk team to share, respond, and manage support requests from end-users, the most suitable option is Option A

A seems correct. Creating emails accounts for such purposes goes against a proper licenses management.

A seems fine

I guess A