Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
Google Discussions
exam questions

Exam Professional Google Workspace Administrator All Questions

View all questions & answers for the Professional Google Workspace Administrator exam
Go to Exam

Exam Professional Google Workspace Administrator topic 1 question 53 discussion

Actual exam question from Google's Professional Google Workspace Administrator
Question #: 53
Topic #: 1
[All Professional Google Workspace Administrator Questions]

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager. How can you create a system to assign conversations to different receptionists using Workspace?

  • A. Create a Google Groups Collaborative Inbox.
  • B. Use App Script to design a ticketing system that marks conversation ownership.
  • C. Contract with a third-party solution, such as ServiceNow.
  • D. Create Google Tasks and assign them to receptionists to address unanswered questions.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by zzzzzooooo at July 23, 2023, 10:09 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
klu23
Highly Voted 1 year, 4 months ago
Selected Answer: A
https://support.google.com/a/users/answer/10375787?hl=en#:~:text=Sign%20in%20to%20Google%20Groups,Groups%20features%2C%20select%20Collaborative%20Inbox
upvoted 5 times
...
csavar
Most Recent 2 months, 4 weeks ago
This definitely A
upvoted 1 times
...
md111111
7 months, 1 week ago
Option A may work, But why not Option B?
upvoted 2 times
JessiePiper
6 months ago
For testing purposes, I think it is safe to assume we should go with the native Google solution. It's also a very easy solution that doesn't require any coding knowledge or maintenance. I think this is one where, although it may not be perfect, they are looking for the "best" answer.
upvoted 1 times
...
...
virat_kohli
1 year ago
Selected Answer: A
A. Create a Google Groups Collaborative Inbox.
upvoted 1 times
...
ChizTheWhiz
1 year, 1 month ago
Selected Answer: A
Why would you do B if A (Collaborative Inbox) is existing and the features needed by the question is also there. So A.
upvoted 1 times
...
bobsmith69
1 year, 2 months ago
Selected Answer: A
A, because B would be a custom development
upvoted 3 times
...
userX100
1 year, 3 months ago
Selected Answer: A
"Using Workspace" the answer should be A, because B is a custom development.
upvoted 2 times
...
Jane1234YIP
1 year, 3 months ago
Selected Answer: B
Option B would be the most appropriate way to create a system to assign conversations to different receptionists using Google Workspace.
upvoted 2 times
...
Prosecute
1 year, 4 months ago
Selected Answer: B
B, appscript is more useful for a larger set of employees
upvoted 3 times
...
zzzzzooooo
1 year, 4 months ago
Selected Answer: A
I guess A
upvoted 2 times
...

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel