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Exam GCP-GCX topic 1 question 47 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 47
Topic #: 1
[All GCP-GCX Questions]

Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

  • A. Average Handle Time
  • B. Average Speed of Answer
  • C. After Call Work
  • D. Average Talk Time
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Suggested Answer: B 🗳️
by Senkise at Feb. 11, 2023, 5:34 p.m.

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Senkise
1 year, 8 months ago
yes. ASA in the reports.
upvoted 3 times
...

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C (25%)
B (20%)
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