Main Features of Genesys Cloud Architect are to play prerecorded messages,
receive inbound calls, and route inbound calls to queues, dynamically convert text to speech and to transfer calls to an agent, operator, or queue.
Architect to complete the following actions:
Play prerecorded messages, receive inbound calls, and route inbound calls to queues.
Look up information in a database, pass control to a submenu, or perform dozens of call control operations.
Transfer calls to an agent, operator, or queue.
Dynamically convert text to speech.
Offer a submenu.
Search an employee directory, and more.
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