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Exam GCP-GC-ADM topic 1 question 52 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 52
Topic #: 1
[All GCP-GC-ADM Questions]

Which definition matches the After Call Work option Optional?

  • A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  • C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  • D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
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Suggested Answer: D 🗳️

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Jamesha
1 year, 9 months ago
○ Optional - This option allows the agent to opt out of selecting a wrap-up code after a call
upvoted 1 times
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Deon2023
1 year, 10 months ago
Ans - B https://help.mypurecloud.com/articles/configure-call-work-settings/
upvoted 1 times
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