ExamTopics Logo
Mail Us[email protected]
Menu
Genesys Discussions
exam questions

Exam GCP-GC-REP All Questions

View all questions & answers for the GCP-GC-REP exam
Go to Exam

Exam GCP-GC-REP topic 1 question 1 discussion

Actual exam question from Genesys's GCP-GC-REP
Question #: 1
Topic #: 1
[All GCP-GC-REP Questions]

Which definition matches the performance view for Agents?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. Used to view historical data only.
  • E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by GazzaH at Jan. 10, 2023, 12:06 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Mr_Tiwariji
1 week, 5 days ago
Answe is B
upvoted 1 times
...
GazzaH
1 year, 5 months ago
Selected Answer: B
Isn't ACW also part of this calculation? according to the Docs
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago