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Exam GCP-GC-REP topic 1 question 1 discussion

Actual exam question from Genesys's GCP-GC-REP
Question #: 1
Topic #: 1
[All GCP-GC-REP Questions]

Which definition matches the performance view for Agents?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. Used to view historical data only.
  • E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
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Suggested Answer: C 🗳️
by GazzaH at Jan. 10, 2023, 12:06 p.m.

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Mr_Tiwariji
4 months, 4 weeks ago
Answe is B
upvoted 1 times
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GazzaH
1 year, 10 months ago
Selected Answer: B
Isn't ACW also part of this calculation? according to the Docs
upvoted 1 times
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