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Exam GCP-GC-REP topic 1 question 4 discussion

Actual exam question from Genesys's GCP-GC-REP
Question #: 4
Topic #: 1
[All GCP-GC-REP Questions]

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

  • A. Available
  • B. Busy
  • C. Away
  • D. Break
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by officialmail2013 at Dec. 21, 2022, 2:34 p.m.

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MrTys0n
2 weeks, 2 days ago
A is 100% correct this needs amending
upvoted 1 times
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melon157
11 months, 2 weeks ago
Selected Answer: A
Should be A
upvoted 2 times
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MoshiurGCP
1 year, 5 months ago
Answer is A. Available. "If you change the status from On Queue to Off Queue, then the agent's status automatically also changes to Available. "
upvoted 1 times
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officialmail2013
1 year, 11 months ago
If you change the status from On Queue to Off Queue, then the agent's status automatically also changes to Available. https://help.mypurecloud.com/articles/queues-activity-detail-view/#:~:text=To%20set%20the%20agent's%20status,automatically%20also%20changes%20to%20Available.
upvoted 2 times
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