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Exam GCP-GC-ADM topic 1 question 36 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 36
Topic #: 1
[All GCP-GC-ADM Questions]

What is the Alerting Timeout with regard to Queue configuration?

  • A. This is how long the interaction will alert before disconnecting
  • B. This is how long the agent has to complete after call work
  • C. This is how long the interaction will wait to begin alerting the agent
  • D. This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding
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Suggested Answer: C 🗳️
by PJVJ at Nov. 22, 2022, 2:56 p.m.

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PJVJ
2 years ago
Selected Answer: D
Alerting Timeout is one of many settings your contact center admin sets when they create queues. It determines when the notification for the incoming interaction ends and when Genesys Cloud marks you Not Responding.
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