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Exam GCP-GC-ADM All Questions

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Exam GCP-GC-ADM topic 1 question 1 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 1
Topic #: 1
[All GCP-GC-ADM Questions]

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  • A. Skill
  • B. Time since they last handled an ACD interaction
  • C. Cost
  • D. Department
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Suggested Answer: B 🗳️

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waltertoro
5 months, 1 week ago
Answer is B
upvoted 1 times
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YeJune
2 years ago
Answer is corrected B
upvoted 1 times
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