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Exam GCP-GCX topic 1 question 150 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 150
Topic #: 1
[All GCP-GCX Questions]

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

  • A. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • B. The after call work time for each media type.
  • C. Time that an agent may spend on each media type.
  • D. Media types that can interrupt current interactions that an agent is handling.
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Suggested Answer: AD 🗳️
by gregbeal at Jan. 5, 2025, 3:18 a.m.

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Nazia25
1 month ago
Selected Answer: AD
https://help.mypurecloud.com/articles/utilization/ An administrator can specify the maximum number of interactions that agents handle simultaneously for each interaction type. Administrators can also designate the interaction types that can interrupt, or alert, agents who handle other interaction types.
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gregbeal
1 month, 2 weeks ago
Selected Answer: AD
A and D. https://help.mypurecloud.com/articles/utilization/
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