B. False
If you do not add an emergency flow in Genesys Cloud, it does not automatically assume the open flow to be the default emergency flow. Instead, you typically need to explicitly configure an emergency flow to handle emergency situations, as the system requires specific instructions for how to manage such calls.
A
If no dedicated emergency flow is set up in Genesys Cloud, the platform will automatically consider the currently "open" flow as the default emergency flow, meaning that any calls coming in during an emergency situation will be routed through the standard active flow
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rockin
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