Exam GCX-SCR topic 1 question 40 discussion

Phone settings The phone settings allow you to identify a specific phone and then configure how that phone is to operate in Genesys Cloud by assigning it a corresponding base settings configuration. When you create a phone, you begin by assigning the phone an appropriate name and then you select the base settings configuration. You then identify a specific phone using the appropriate options, such as a MAC address for a hardware phone or a remote address for a remote phone. In addition, you’ll need to select a site. At this point, you can save the phone and it automatically inherits the default configuration specified in the base settings. Alternatively, you can customize the phone by altering any of the settings that it inherited from the base settings configuration-without affecting the original base settings configuration. https://help.mypurecloud.com/articles/phone-configuration-overview/