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Exam GCX-SCR topic 1 question 20 discussion

Actual exam question from Genesys's GCX-SCR
Question #: 20
Topic #: 1
[All GCX-SCR Questions]

Which dialing mode dials multiple contacts once an agent becomes available?

  • A. Power
  • B. Predictive
  • C. Progressive
  • D. Agentless
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Suggested Answer: B 🗳️
by 233b1f3 at Oct. 13, 2024, 8:14 a.m.

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233b1f3
2 months, 1 week ago
Selected Answer: A
Correct answer is A, Power dialing https://help.mypurecloud.com/glossary/power-dialing-mode/ Predictive dialing initiates a call before the agents complete the current call depending on the predicted handling time. Power mode initiates calls only when agents become available.
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