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Exam GCX-SCR topic 1 question 17 discussion

Actual exam question from Genesys's GCX-SCR
Question #: 17
Topic #: 1
[All GCX-SCR Questions]

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Consult Transfer
  • B. Invoke Secureflow
  • C. Blind Transfer
  • D. Schedule Callback
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Suggested Answer: A 🗳️
by 233b1f3 at Oct. 13, 2024, 8:03 a.m.

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233b1f3
1 month, 1 week ago
Answer should be A and C https://help.mypurecloud.com/articles/blind-transfer-an-interaction/ Blind transfer: A blind transfer allows you to transfer an interaction immediately to a person or queue. This option is available for all types of interactions such as, voice, email, chat, message, voicemail, and callback. Consult transfer: A consult transfer allows you to connect with a person or queue before transferring a call. You transfer a call after speaking to the intended recipient. This option is available only for voice interaction.
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