ExamTopics Logo
Mail Us[email protected]
Menu
Genesys Discussions
exam questions

Exam GCX-SCR All Questions

View all questions & answers for the GCX-SCR exam
Go to Exam

Exam GCX-SCR topic 1 question 17 discussion

Actual exam question from Genesys's GCX-SCR
Question #: 17
Topic #: 1
[All GCX-SCR Questions]

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Consult Transfer
  • B. Invoke Secureflow
  • C. Blind Transfer
  • D. Schedule Callback
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by 233b1f3 at Oct. 13, 2024, 8:03 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
233b1f3
2 months, 1 week ago
Answer should be A and C https://help.mypurecloud.com/articles/blind-transfer-an-interaction/ Blind transfer: A blind transfer allows you to transfer an interaction immediately to a person or queue. This option is available for all types of interactions such as, voice, email, chat, message, voicemail, and callback. Consult transfer: A consult transfer allows you to connect with a person or queue before transferring a call. You transfer a call after speaking to the intended recipient. This option is available only for voice interaction.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago