Answer should be A and C
https://help.mypurecloud.com/articles/blind-transfer-an-interaction/
Blind transfer: A blind transfer allows you to transfer an interaction immediately to a person or queue. This option is available for all types of interactions such as, voice, email, chat, message, voicemail, and callback.
Consult transfer: A consult transfer allows you to connect with a person or queue before transferring a call. You transfer a call after speaking to the intended recipient. This option is available only for voice interaction.
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3 weeks, 2 days ago