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Exam GCP-GCX topic 1 question 155 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 155
Topic #: 1
[All GCP-GCX Questions]

Which of the following statements defines a fatal a in an Evaluation Form?

  • A. Fatal questions are weighted higher than non-fatal questions.
  • B. Fatal questions are critical questions. If scored “No”, the evaluation score will be zero.
  • C. Fatal questions are critical questions. If scored “No”, the agent will be removed from the queue.
  • D. Fatal questions are the same as critical questions.
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Suggested Answer: B 🗳️
by rmelnik at Sept. 30, 2024, 1:45 p.m.

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rmelnik
1 month ago
Selected Answer: B
https://help.mypurecloud.com/glossary/fatal-question/
upvoted 1 times
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