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Exam GCP-GCX topic 1 question 118 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 118
Topic #: 1
[All GCP-GCX Questions]

When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

  • A. Available
  • B. Busy
  • C. Away
  • D. Break
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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_Superman_
2 months, 2 weeks ago
Selected Answer: A
When you are on-queue your status is on-queue. When you go off-queue you become available. I tested that myself
upvoted 1 times
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f88aaf2
2 months, 3 weeks ago
Answer A: To set the agent's status to Off Queue or On Queue, select On Queue or Off Queue. If you change the status from On Queue to Off Queue, then the agent's status automatically also changes to Available.
upvoted 1 times
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XiaomiFengshui
4 months, 1 week ago
As per ChatGPT --> In Genesys Cloud CX, when you change an agent’s queue status from "On Queue" to "Off Queue," the agent's status is displayed as "Available" in the view. This indicates that the agent is no longer actively handling interactions from the queue but is still available for other tasks. However I tend to defer because we are looking from Queue perspective, so from queue perspective, the agent has been kicked out, so it should show "Away". "Available" in case would give an impression that the Agent is just available.
upvoted 1 times
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suhas5
6 months, 1 week ago
Selected Answer: A
If you change the status from On Queue to Off Queue, then the agent's status automatically also changes to Available. https://help.mypurecloud.com/articles/agents-status-summary-summary-view/
upvoted 1 times
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SGV94
6 months, 4 weeks ago
Selected Answer: A
It´s A, presence status: https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/
upvoted 1 times
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mmilas
7 months, 1 week ago
Selected Answer: C
If agent is Off Queue, how he can be available?
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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