Are you sure that B is correct answer? Because C. Preview dialing mode needs to be correct one. The agent is presented with the contact’s info for review, the agent presses dial when ready, and then the agent performs call analysis.
https://help.mypurecloud.com/glossary/preview-dialing-mode/
upvoted 2 times
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
_Superman_
3 months agoSGV94
7 months, 3 weeks agommilas
7 months, 3 weeks ago