ExamTopics Logo
Mail Us[email protected]
Menu
Genesys Discussions
exam questions

Exam GCP-GCX All Questions

View all questions & answers for the GCP-GCX exam
Go to Exam

Exam GCP-GCX topic 1 question 121 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 121
Topic #: 1
[All GCP-GCX Questions]

Which dialing mode allows the agent to see customer information before dialing?

  • A. Progressive
  • B. Predictive
  • C. Proview
  • D. Power
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by mmilas at March 30, 2024, 7:08 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
_Superman_
4 months, 1 week ago
Selected Answer: C
C. The campaign presents information about the contact to the agent before dialing.
upvoted 1 times
...
SGV94
8 months, 3 weeks ago
Selected Answer: C
It's C, preview, but it's misspelled, it's not porview https://help.mypurecloud.com/articles/dialing-modes/
upvoted 2 times
...
mmilas
8 months, 3 weeks ago
Selected Answer: C
Are you sure that B is correct answer? Because C. Preview dialing mode needs to be correct one. The agent is presented with the contact’s info for review, the agent presses dial when ready, and then the agent performs call analysis. https://help.mypurecloud.com/glossary/preview-dialing-mode/
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago