Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
exam questions

Exam GCP-GCX All Questions

View all questions & answers for the GCP-GCX exam

Exam GCP-GCX topic 1 question 54 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 54
Topic #: 1
[All GCP-GCX Questions]

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

  • A. My Queues Activity
  • B. Queues Activity
  • C. Queue Performance
  • D. Performance Dashboard
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
de1ffa3
1 week, 3 days ago
B is correct because in Queue activity we can find real-time details including service level
upvoted 1 times
...
KayBee1
2 weeks, 1 day ago
Selected Answer: B
Queue activity for real time
upvoted 1 times
...
mtullio89
5 months, 3 weeks ago
Here they are asking for "real-time" information. The answer for me is correct "B" in Queues activity. The Answer "C" is not real-time.
upvoted 4 times
...
SGV94
8 months, 3 weeks ago
Selected Answer: C
For see percentages is Queue Performance
upvoted 1 times
...
MannyR
8 months, 3 weeks ago
For drilling on an individual queue, Queue Performance shows more regarding SLA, including the time the low scores happened. C seems to be the best answer
upvoted 1 times
...
losadams
9 months, 1 week ago
Queue Performance shows the post specific info about a queue. Answer C - https://help.mypurecloud.com/articles/queues-performance-summary-view/
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...