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Exam GCP-GCX topic 1 question 61 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 61
Topic #: 1
[All GCP-GCX Questions]

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

  • A. True
  • B. False
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Suggested Answer: A 🗳️

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Ikar_II
10 months ago
Selected Answer: A
It' A ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent. https://help.mypurecloud.com/articles/about-interaction-routing/
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