Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
Genesys Discussions
exam questions

Exam GCP-GCX All Questions

View all questions & answers for the GCP-GCX exam
Go to Exam

Exam GCP-GCX topic 1 question 4 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 4
Topic #: 1
[All GCP-GCX Questions]

What is the distinguishing feature between queues and groups?

  • A. Queues can have agents as members, while groups cannot.
  • B. Both queues and groups have the same ACD capabilities.
  • C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • D. Queues can be used in Architect flows, while groups cannot.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by akumaranil at Dec. 25, 2023, 11:12 a.m.

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Submit Cancel
rmelnik
1 month, 3 weeks ago
Selected Answer: C
Answer C is correct. It is from 4.4 Administration course Create a queue of agents with specific skills, and configure routing and evaluation methods. Though ACD routing is a complex way to handle interactions, it allows you to optimize routing.
upvoted 1 times
...
rmelnik
1 month, 3 weeks ago
Answer C is correct. It is from 4.4 Administration course Create a queue of agents with specific skills, and configure routing and evaluation methods. Though ACD routing is a complex way to handle interactions, it allows you to optimize routing.
upvoted 1 times
...
akumaranil
10 months, 2 weeks ago
Group is normal group of users and simple call routing group on Telephony platform. However, Queue is group of agents and delivers the call with ACD base algorithm for example Skill Bases, longest Idle agent will get the first call.
upvoted 3 times
...

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel