Exam GCP-GC-ARC topic 1 question 35 discussion

If you enable Media Capture and Protocol Capture, Genesys Cloud logs all the data entered into the system. This process is also applicable to Secure Call flows. The best practice is to avoid enabling these settings when using Secure Call flows. If you are a PCI-compliant Genesys Cloud organization and have the Payment Card Industry Data Security Standard (PCI DSS) setting enabled, Genesys Cloud disables the Media Capture and Protocol Capture settings.

Media Capture: Disabled (to prevent audio recordings of sensitive data). QoS Capture: Disabled (to avoid metadata exposure). IVR Capture: Needs to be carefully configured for compliance, but not automatically disabled. Protocol Capture: Remains enabled, as it doesn't directly involve sensitive data.

A. Media Capture C. QoS Capture Media Capture: Disabled to ensure audio recordings (including sensitive information like payment card data) are not captured during PCI-sensitive interactions. IVR Capture: Not automatically disabled. However, you must design the IVR flow carefully to avoid collecting or storing sensitive information like card details unless compliant methods are in place (e.g., secure IVR input). QoS Capture: Disabled because it may capture metadata related to the media stream, which could indirectly reveal sensitive information.

Selected Answer: AD: Please ignore my previous response. if you are a PCI compliant Genesys Cloud organization and have the PCI DSS setting enabled, Genesys Cloud disables the Media Capture and Protocol Capture settings. For more information, see Enable media capture : https://help.mypurecloud.com/articles/enable-media-capture/ and Enable protocol capture:https://help.mypurecloud.com/articles/enable-protocol-capture/

What is different in Genesys Cloud with the PCI DSS compliance setting enabled? Genesys Cloud provides PCI DSS-compliant organizations a similar user interface and user experience as non-PCI DSS-compliant organizations. PCI DSS-compliant organizations disable the logging of DTMF and media capture by the Edge. Selected Answer: AB https://help.mypurecloud.com/articles/pci-dss-compliance/

If you are a PCI-compliant Genesys Cloud organization and have the PCI DSS setting enabled, then Genesys Cloud dhttps://help.mypurecloud.com/articles/secure-flows/isables the Media Capture and Protocol Capture settings.

It's a Secure Flow - No Media or IVR capture Secure flows mask the audio paths and sensitive data captured through an automated IVR call flow. Refer: https://help.mypurecloud.com/articles/secure-flows/

PCI DSS-compliant organizations disable the logging of DTMF and media capture by the Edge. https://help.mypurecloud.com/articles/pci-dss-compliance/