The skill to look up in your organization. This will perform a search for an ACD Skill in the Skills category. The search will be performed in a case insensitive manner.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
damontesr
7 months, 4 weeks ago