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Exam GCP-GCX topic 1 question 109 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 109
Topic #: 1
[All GCP-GCX Questions]

Which of the following best defines the performance view for Queues?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. Used to view historical data only.
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Suggested Answer: C 🗳️
by mastercopy at Aug. 5, 2023, 2:09 a.m.

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mastercopy
4 months, 2 weeks ago
C is the correct answer https://help.mypurecloud.com/articles/queue-performance-detail-view/
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