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Exam GCP-GCX topic 1 question 14 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 14
Topic #: 1
[All GCP-GCX Questions]

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

  • A. Routing
  • B. Queue Management
  • C. Workforce Management
  • D. Reporting and Analytics
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Suggested Answer: C 🗳️
by mastercopy at July 17, 2023, 7:37 a.m.

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mastercopy
1 year, 3 months ago
Option C ( Workforce Management)
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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