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Exam GCP-GCX All Questions

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Exam GCP-GCX topic 1 question 7 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 7
Topic #: 1
[All GCP-GCX Questions]

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

  • A. 8
  • B. 6
  • C. 4
  • D. 2
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Suggested Answer: B 🗳️

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rmelnik
1 month, 3 weeks ago
Selected Answer: B
Think of a set of concentric rings, like the rings on a target or dart board. Each ring represents a subset of agents in the queue. The inner-most ring contains agents with the most-desirable skills, and the next ring has agents with most of the desired skills, and so on, up to six rings.
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akumaranil
10 months, 2 weeks ago
max 6 rings for Bullseye routing. B is correct answer.
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mastercopy
1 year, 3 months ago
Option B
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