Agent utilization indicates the maximum number of concurrent interactions that Genesys Cloud CX ACD can assign to an agent. Interactions include voice (calls), chats, emails, messages, callbacks, and social expressions.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
rmelnik
1 month, 3 weeks agomastercopy
1 year, 3 months ago