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Exam GCP-GCX All Questions

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Exam GCP-GCX topic 1 question 6 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 6
Topic #: 1
[All GCP-GCX Questions]

Which feature enables a voice interaction to interrupt an email interaction?

  • A. Utilization
  • B. ACD Skills
  • C. Emergency Routing
  • D. Scripts
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Suggested Answer: A 🗳️

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rmelnik
2 months, 1 week ago
Selected Answer: A
Agent utilization indicates the maximum number of concurrent interactions that Genesys Cloud CX ACD can assign to an agent. Interactions include voice (calls), chats, emails, messages, callbacks, and social expressions.
upvoted 1 times
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mastercopy
1 year, 4 months ago
Option A (Utilisation)
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