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Exam GCP-GCX topic 1 question 5 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 5
Topic #: 1
[All GCP-GCX Questions]

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

  • A. Language
  • B. Roles
  • C. Skills
  • D. Queue
Show Suggested Answer Hide Answer
Suggested Answer: AC 🗳️
by mastercopy at July 17, 2023, 7:25 a.m.

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Chosen Answer:
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rmelnik
2 months, 1 week ago
Selected Answer: AC
Genesys Cloud CX ACD evaluates incoming interactions based on the inputs from the customer, such as language preference and skills required.
upvoted 1 times
...
SGV94
8 months, 4 weeks ago
A and C
upvoted 1 times
...
akumaranil
11 months ago
A and C
upvoted 1 times
...
NuBa7
11 months, 3 weeks ago
Selected Answer: AC
There are two categories of ACD skills to configure: Skills and Languages
upvoted 1 times
...
mastercopy
1 year, 4 months ago
A and C
upvoted 1 times
...

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