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Exam GCP-GCX topic 1 question 49 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 49
Topic #: 1
[All GCP-GCX Questions]

You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

  • A. Interaction Details Report
  • B. User Status Detail Report
  • C. Agent Metrics Report
  • D. Queue Metrics Daily Report
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Suggested Answer: B 🗳️
by Bleras at July 11, 2023, 9:33 a.m.

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Bleras
1 year, 3 months ago
Selected Answer: B
https://help.mypurecloud.com/articles/user-status-detail-report/
upvoted 1 times
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