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Exam GCP-GC-ADM topic 1 question 17 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 17
Topic #: 1
[All GCP-GC-ADM Questions]

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

  • A. Scoring
  • B. Monitoring
  • C. Calibration
  • D. Evaluation
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by mastercopy at July 4, 2023, 2:41 a.m.

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Shekhar_1992
1 year, 3 months ago
C - the right answer https://help.mypurecloud.com/articles/calibration-overview/
upvoted 1 times
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mastercopy
1 year, 4 months ago
Answer is C
upvoted 1 times
...

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