Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
exam questions

Exam GCP-GC-ADM All Questions

View all questions & answers for the GCP-GC-ADM exam

Exam GCP-GC-ADM topic 1 question 3 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 3
Topic #: 1
[All GCP-GC-ADM Questions]

Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

  • A. Workforce Management
  • B. Workflow Process Automation
  • C. Genesys Cloud Architect
  • D. Genesys Cloud Reporting
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
mastercopy
1 year, 4 months ago
The Answer is A
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...