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Exam GCP-GC-ARC topic 1 question 41 discussion

Actual exam question from Genesys's GCP-GC-ARC
Question #: 41
Topic #: 1
[All GCP-GC-ARC Questions]

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

  • A. Transfer
  • B. Transfer to ACD Flow
  • C. Transfer to Outbound Flow
  • D. Transfer to Flow
  • E. Hangup
  • F. Transfer to Secure Flow
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Suggested Answer: ACE 🗳️

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rockin
2 weeks, 6 days ago
Actions under Call Analysis Responses for Outbound Dialing are: A. Transfer B. Transfer to ACD Flow E. Hangup These options allow you to manage the call's behavior based on the analysis responses during outbound dialing. Transfer to Outbound Flow, Transfer to Flow, and Transfer to Secure Flow may not be standard options under the Call Analysis Responses specifically for outbound dialing.
upvoted 1 times
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Kichimanx
10 months, 2 weeks ago
Selected Answer: ACE
are correct
upvoted 1 times
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LouisNguyen
11 months, 4 weeks ago
Selected Answer: ACE
For each of the call analysis results, Answering Machine and Live Voice, select one of the following actions for the system to take: Hangup disconnects the call. Transfer returns the call to the campaign’s queue so that the next available agent can answer it. Transfer to Outbound Flow transfers to the outbound flow you select https://help.mypurecloud.com/articles/create-call-analysis-response/
upvoted 2 times
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Ary1
1 year, 2 months ago
Selected Answer: ACE
Hangup, Transfer, Transfer to Outbound Flow are the right answers. In Genesys (lab) - Go to Admin > Outbound > Call Analyses Responses. Under "Response Action" check the dropdown - You'll see only A,B & E as options.
upvoted 2 times
Ary1
1 year, 2 months ago
*Correction - .......A, C & E as options
upvoted 1 times
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senkumar
1 year, 4 months ago
Hungup, transfer, transfer to outbound flow - ACE
upvoted 3 times
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