Actions under Call Analysis Responses for Outbound Dialing are:
A. Transfer
B. Transfer to ACD Flow
E. Hangup
These options allow you to manage the call's behavior based on the analysis responses during outbound dialing. Transfer to Outbound Flow, Transfer to Flow, and Transfer to Secure Flow may not be standard options under the Call Analysis Responses specifically for outbound dialing.
For each of the call analysis results, Answering Machine and Live Voice, select one of the following actions for the system to take:
Hangup disconnects the call.
Transfer returns the call to the campaign’s queue so that the next available agent can answer it.
Transfer to Outbound Flow transfers to the outbound flow you select
https://help.mypurecloud.com/articles/create-call-analysis-response/
Hangup, Transfer, Transfer to Outbound Flow are the right answers.
In Genesys (lab) -
Go to Admin > Outbound > Call Analyses Responses.
Under "Response Action" check the dropdown - You'll see only A,B & E as options.
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